Responsible gambling

Responsible gambling is an essential aspect of Cascades Casino Chatham's operations. The casino participates in the provincial PlaySmart program, which provides tools for players to manage their gaming habits and seek help if needed.

The casino offers a range of responsible gaming features, including:

• Self-exclusion: Players can voluntarily ban themselves from accessing the casino for set periods or permanently.
• Deposit limits: Players can set daily, weekly, or monthly deposit limits to control their spending.
• Time-outs: Temporary self-exclusion allows players to take a break from gaming without uninstalling apps or closing accounts.

The casino also has in-place measures to promote responsible gambling:

• Session reminders and loss limits are encouraged through signage and staff training to help guests manage their time on the floor and set realistic expectations for winnings.
• Staff is trained to recognize problem gambling signs and offer support to those who may need it. Guests can approach any staff member or visit a PlaySmart Centre located within the casino.

Cascades Casino Chatham also provides links to provincial support organizations, such as ConnexOntario (free health services information) and national resources for Canadians dealing with gaming-related harms.

All players are encouraged to gamble responsibly and seek help if needed. If you feel like your gambling is becoming a problem or have concerns about responsible gaming, please visit the PlaySmart Centre within the casino or contact one of our staff members for assistance.